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Bilingual Technical Support Specialist - French-English in Sofia City-Sofia, Bulgaria

TTEC Bulgaria

Were hiring and are looking to connect with you to help us deliver exceptional customer service experiences as Bilingual Technical Support Specialist English and French with TTEC in Sofia.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in todays environment. We know were stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. 

As a TTEC Customer Experience Champion, You'll Enjoy:

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

And yesall the competitive pay and benefits that youd expect (and some that just might surprise you) like

  • Extensive training programs lasting between 2 and 3 weeks;
    • Analytical and troubleshooting skills training for Logitech products
    • Customer handling skills training
  • Lab, where you can test and reproduce the technical issues, you will encounter
  • Multicultural environment that stimulates achievement and excellent customer service
  • Competitive remuneration package
  • Bonus scheme based on your performance
  • Access top notch business best practices
  • Healthy work-life balance with no night shifts, because we value your time.
  • Home-office till the end of covid situation.
What You'll be Doing Looking for the opportunity to work side by side with people from all around the globe, providing support for customers of worldwide-known manufacturer and supplier of Peripherals, Gaming & Audio Devices, Web Cameras, Security Systems and Harmony Remotes? Youll be working with our Logitech team. On a typical day, you'll 
  • Accept requests through phone and email to identify and fix the problem
  • Respond to customers via email and voice communication
  • Provide great customer experience by managing customers expectations
  • Keep customers informed, setting and following up on commitments, keeping precise case documentation and case ownership
  • Meet deadlines and delivering services, respecting customers service level agreements
  • Keep yourself educated of the supported products and technology as well as the applicable technical support tools
Why You? What You BringConnections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table along with the following:
  • Fluent level of written and verbal communication in French
  • Very good level of written and verbal communication in English
  • Treat tasks with priority and manage time efficiently
  • Willingness to learn new technologies, expand knowledge and gain expertise in the information technology field
Apply TodayApply online right here with your English CV version

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

Please note:All documents will be treated in the strictest confidentiality.Only short-listed candidates will be invited for an interview.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

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